About Us
Terms of business
1. The provisions of these Terms of Business will take effect immediately that they are provided to you.
Our Status
2. We are authorised and regulated by the Financial Services Authority ("FSA") as Independent Financial Advisers.
Your Investment Objectives
3. Your investment objectives will be set out in Schedule 1 attached. This schedule forms part of these Terms of Business.
Our Services
4. We will advise you on Mortgages, Life Assurance, Pensions and Investments and carry out any instructions you give us to effect such contracts. Where we deem it appropriate to meet your investment objectives, our services may include advice on investments in units in unregulated collective investment schemes. Advice on mortgages is not currently regulated by the FSA. If the advice that we give involves mortgages, we will issue you with our Mortgage Terms of Business letter.
5. There are no restrictions relating to the advice we may give you concerning the types of investment or markets in which you may wish to invest.
Our Remuneration
6. If it is proposed that we should be remunerated on a fee-paying basis, we will agree its basis in writing with you before carrying out any chargeable work. Any Schedule of Fees we may issue to you is deemed to form part of these Terms of Business. Notification of any change to the level of fees will be given in writing. These fees may be in addition to any other remuneration received by us in connection with transactions carried out on your behalf.
7. We shall tell you the amounts of any commission that is paid to us by product providers and other institutions with whom investments are made.
Communicating with You
8. We will be glad to advise you at any time but, unless specifically requested to do so, we will not carry out a review of any of the investments that you have already taken out or that we have arranged on your behalf.
9. We offer independent financial advice, but occasions can arise where we, or one of our other clients, will have some form of interest in the business that we are transacting for you. If this happens, or we become aware that our interests conflict with your interests, we will inform you in writing and ask for your consent before we carry out your instructions.
Quality of Service
10. If you have any complaint about the advice you receive or a product that you have taken out through us please write to the Compliance Oversight Officer, Pankhurst Financial Services Limited, Carrick House, Station Square, Petts Wood, Kent BR5 1NA, Telephone 08450 58 98 59. If, after we have reviewed your complaint, you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service. Copies of our complaints procedures are available on request.
Compensation
11. If you make a valid claim against us in respect of the investments we arrange for you, and we are unable to meet our liabilities in full, you may be entitled to redress from the Financial Services Compensation Scheme. This depends on the type of business and the circumstances of the claim. Most types of investment business are covered for 100% of the first £30,000 and 90% of the next £20,000, so the maximum compensation is £48,000. Further information is available from the Financial Services Authority and the Financial Services Compensation Scheme.
Instructions
12. We require our clients to give us instructions in writing. We will accept oral instructions at our discretion, which must be confirmed in writing.
13. Our authority to act on your behalf may only be terminated in writing, at any time, without penalty, by either party and with immediate effect without prejudice to the completion of any transactions initiated prior to receipt of such notice.
14. All investments will be registered in your name unless otherwise agreed in writing. Unless you instruct us in writing to the contrary, we will forward to you all documents showing ownership of your investments as soon as practicable after we receive them. Where a number of documents of title are involved we will await arrival of all of them before sending them to you.
Your Money
15. We are not authorised to handle client money. We cannot accept any cheques payable to ourselves or cash; the only exception is fees, as described in 6 above.
Personal Information
16. Personal information provided may be maintained on computer records and will not be disclosed to other parties except other businesses within the same group, representatives of our compliance advisers, our auditors, and any organization requiring access to such information for regulatory purposes only, or any person having a legal entitlement to access. You have the right of access under the Data Protection Act 1998 to your personal records held on our files. In some instances employee benefit information may be shared with our software management partners.
17. All cheques, documents of title, etc, may be sent by post to your last known address and shall be sent at your own risk. The Recorded Delivery service will not normally be used.
Future Changes
18. In accepting these Terms of Business, you agree that we may change the future content without receiving your prior consent to do so.
Third Parties
19. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms of Business.